Privacy Policy
Our Commitment to Privacy
Information is fundamental to our ability to serve our clients effectively. Infinevo Tax & Accounting Ltd. and Infinevo Consulting Ltd. ("Infinevo," "we," "our," or "us") is committed to maintaining the security, confidentiality, and accuracy of the personal information we collect and use.
Protecting our clients' privacy is a core part of our professional responsibility. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
What This Policy Covers
This Privacy Policy applies to:
- Personal information collected through our website
- Personal information provided when you contact us or use our services
- Information shared with us by clients, prospective clients, or authorized third parties
"Personal information" means information about an identifiable individual, such as your name, contact details, financial information, or other information that can reasonably be linked to you.
Consent
By using our website, submitting information through our contact forms, booking an appointment, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal, contractual, and professional obligations.
Information We Collect
You may browse our website without providing personal information. However, we may collect personal information when you:
- Submit a contact or inquiry form
- Book a meeting using an online scheduling tool (such as Calendly)
- Engage us for accounting, tax, or advisory services
- Communicate with us by email, phone, or other means
The information collected may include:
- Name, email address, phone number
- Business or employment information
- Financial and tax-related information required to provide professional services
We only collect information that is necessary for identified purposes.
Use of Personal Information
We use personal information to:
- Respond to inquiries and provide requested services
- Deliver accounting, tax, and advisory services
- Meet professional, legal, and regulatory requirements
- Communicate with clients regarding their engagements
- Improve our website and service offerings
We do not sell or rent personal information.
Information Sharing and Disclosure
Infinevo may disclose personal information:
- With your consent
- To service providers who assist us in delivering services (e.g., cloud accounting platforms, scheduling tools), subject to confidentiality obligations
- When required by law, regulation, or professional standards
Any disclosure is limited to what is reasonably necessary for the intended purpose.
Website Analytics, Cookies, and IP Addresses
You may visit our website anonymously. Like most websites, we may automatically collect limited, non-identifying information such as:
- IP address
- Browser type and operating system
- Pages visited and time spent on the site
- Referring and exit pages
This information is aggregated and used to:
- Monitor website performance
- Improve usability and content
- Understand general visitor trends
Cookies may be used to enhance functionality. You can manage or disable cookies through your browser settings.
Third-Party Services
Our website may include third-party tools or embedded services (such as Calendly). These services may collect information directly in accordance with their own privacy policies. Infinevo is not responsible for the privacy practices of third-party websites or platforms.
Security Safeguards
We maintain reasonable organizational, physical, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
Access to personal information is restricted to those who require it to perform their professional duties.
Accuracy and Retention
We take reasonable steps to ensure personal information is accurate and up to date. Information is retained only as long as necessary to fulfill its intended purpose or as required by law and professional standards.
Access and Corrections
You may request access to your personal information or request corrections by contacting us using the information below. Requests will be handled in accordance with applicable privacy laws.
Fraud and Security Awareness
There has been an increase in fraudulent activity, including phishing attempts that may misuse firm names or branding. Infinevo does not request sensitive personal or financial information through unsolicited emails or text messages. If you believe you have received a fraudulent communication purporting to be from us, please contact us directly.
Contacting Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at contact@infinevo.ca
Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be posted on our website.